FAQ

Frequently Asked Questions

📦 When will my order ship?
We process orders within 3–5 business days. Once your order ships, you’ll receive a tracking number via email. Please allow additional time during peak holiday seasons.

🎁 Can I include a gift message?
Absolutely! All our orders are gift-ready by default. If you’d like to include a personal message, just leave it in the “Order Notes” at checkout.

🚚 Do you ship internationally?
At the moment, we only ship within the U.S.

🔁 What is your return & exchange policy?
We hope you love your purchase — but if something isn’t quite right, you may request a return or exchange within 14 days of delivery.

• Returns: Unworn items in their original packaging may be returned. Return shipping costs are the responsibility of the customer.

• Exchanges: We offer one free size exchange per order — shipping both ways is on us.

To begin a return or exchange, email us at thetwinsslippers@gmail.com with your order number.

📩 Need help with something else?
Reach out anytime — we’re happy to help: thetwinsslippers@gmail.com