Shipping Policy

This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from Cozy Calm. By placing an order on our website, you agree to the terms set forth below.

Order Processing

• Processing Time: All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Order Confirmation: You will receive an email confirmation once your order has been placed.

• Shipping Notification: A notification with tracking information will be sent once your order has shipped.

Shipping Rates and Delivery Estimates

• Standard Shipping: Free on all U.S. orders.

• Estimated Delivery Time: 5–7 business days.

• Expedited Shipping:  free

• Carriers: We utilize UPS and USPS for shipping, selected based on destination and package size.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.

Shipping Restrictions

• Domestic Shipping: We currently ship to addresses within the United States, excluding P.O. Boxes and APO/FPO addresses.

• International Shipping: Not available at this time.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link to track your package's progress.

The Twins Slippers is not responsible for packages lost due to incorrect or incomplete shipping addresses provided by the customer.

Contact Information

For any questions or concerns regarding your order or this Shipping Policy, please contact us at:

Email: thetwinsslippers@gmail.com